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Helpful Tips

Tips for Success

  • Clean the repellers regularly to ensure peak performance. Dirt buildup or weathering can occur from exposure to lawn clippings, hard water, or other environmental factors. Use a damp cloth or alcohol wipe for thorough cleaning.
  • Always unplug the Hub before connecting and disconnecting repellers.
  • After installing, reset the Hub to run for 180 hours since the default runtime is 40 hours.
  • Make sure the Hub is mounted vertically with wires facing down to function correctly.
  • If the app onboarding process encounters issues, perform a factory reset on the Hub.
  • When Wi-Fi signal is weak during onboarding, unplug the Hub, move it closer to the router, and restart onboarding. Once completed, place the Hub back in its original spot and check the connection.
  • Install repellers 2 to 4 inches above the ground.
  • Keep repellers at least 18 inches away from plants, walls, or other obstructions for best results.
  • Adhere strictly to the maximum cable length guidelines to maintain system operation.
  • Keep the refill caps after installation for use during system winterization.
  • Finish installation by guiding users through the app and providing a leave-behind for system reference
  • Avoid setting the repeller color to red, as it can be mistaken for a refill error indicator.
  • Technicians should always bring extra components when going to a service call.
  • LIV requires a 2.4 GHz network. If you do not have a dedicated 2.4 GHz Wi-Fi network available, contact your internet service provider or network administrator and request a separate 2.4 GHz guest network for LIV devices. This can help ensure reliable connectivity and simplify device setup.