Support Topics
Light Sequences
Light Sequences
Component | Light Sequence | Description | Resolution |
Repeller | Chasing Amber | Unit is Warming Up | Normal Sequence |
Repeller | Solid Blue | Unit is At Temperature | Normal Sequence |
Repeller | Flashing Red | Refill is Missing | Insert a Refill |
Repeller | Periodic Flashing Red | Repellent Cartridge is Getting Low | Order More Refills |
Repeller | Solid Red | Refill Cartridge is Empty | Replace Refills and Reset Refill Life |
Repeller | Flashing Red and White | Temperature Issues | Call Thermacell Pro Support |
Repeller | Solid Green | Communication Error | Call Thermacell Pro Support |
Repeller | Flashing Blue and Yellow | Repeller is Tilted or Knocked Over* | Ensure the Repellers are Upright |
Repeller | Flashing Orange and Operating Color | Cap Obstruction* | Clear Obstruction and Move Cap to Closed Position |
Hub | Rapidly Flashing | Error | Call Thermacell Pro Support |
Hub | Flashes 3 Times and Shuts Off | Cable or Repeller Error | Check the Cables and Repellers |
Hub | No LED on the Power Button | Unit has Blown a Fuse | Call Thermacell Pro Support |
* Gen 2 Repeller |