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App Troubleshooting

Wi-Fi Authentication Failed

The Wi-Fi credentials provided are invalid. Reset the Hub and ensure the password is correct.

No bluetooth device found with the given prefix:  Requires a Hub Reset

  1. Confirm that the blue LED around the power button is off.
  2. Press and hold the power button.
  3. You’ll see five purple flashes, followed by a blue flash.
  4. Release the button immediately when you see the blue flash.
  5. The hub light will begin flashing—this is normal.
  6. Wait until the flashing stops.
  7. Once the hub powers down, leave it off.
  8. Begin the onboarding process within 2 minutes.

User node mapping failed:  

  1.  Unplug the hub from the power source.
  2. Wait 30 seconds, then plug it back in.
  3. The hub light will begin flashing—this is normal.
  4. Wait until the flashing stops.
  5. Once the hub powers down, leave it off.
  6. Begin the onboarding process within 2 minutes.