1. Information We Collect.
In operating the Website we may collect and process the following data about you (collectively, “Personal Data”):
- Information that you provide by filling in forms on our Website, such as when you purchase any Thermacell repellers, lanterns, torches, accessories, or other products through our Website (“Products”); register a Product for warranty; receive information from Thermacell; or subscribe to any Website services;
- Information that you provide in connection with any support services for the Products;
- Information that you provide in connection with any reviews posted on our Website;
- Information about transactions carried out over this Website;
- Information provided to us when you communicate with us for any reason.
- You may unsubscribe from our emails at any time.
2. Use of Your Personal Data.
The Personal Data that we collect and store is primarily used to enable us to provide our Products and services to you, communicate with you per your request and to enable your access to and use of the Website. In addition, we may use the Personal Data for the following purposes:
- To meet our contractual commitments to you;
- To notify you about any changes to our Website, such as improvements or product changes, that may affect our Products;
- To allow us to administer the Website;
- To provide you with information requested from us relating to our Products;
- To improve our Products;
- To personalize the Website for you.
If you do not want us to use your Personal Data you will have the opportunity to withhold your consent to this when you provide your details to us on the section of the Website where we collect your Personal Data.
Please be advised that we do not reveal Personal Data about identifiable individuals to our customers but we may, on occasion, provide them with aggregate statistical information about those who visit our Website.
On occasion, Thermacell may gather information about your server or other computing device for our services and to provide statistical information regarding the use of our Website to third parties for analytical purposes, as described below. Such information is statistical data about our visitors and their use of our site and will not identify you personally. It is used by us to analyze how visitors to our Website interact with the Website so that we can continue to develop and improve our Website. We may gather information about your general internet use by using a cookie file that is downloaded to your computer. Where used, these cookies are downloaded to your computer automatically.
All computers have the ability to decline cookies. This can be done by activating the setting on your browser which enables you to decline the cookies. Please note that should you choose to decline cookies, you may be unable to access particular parts of our Website.
4. Storing and Protecting Your Personal Data.
The transmission of Personal Data via the Internet is not completely secure and therefore we cannot guarantee the security of Personal Data sent to us electronically, and transmission of such Personal Data is therefore entirely at your own risk. Where you have chosen a password so that you can create and maintain an account on our site, you are responsible for keeping this password confidential.
5. Disclosing Your Personal Data.
We will not disclose your Personal Data to third parties except in certain circumstances:
- Where we use third parties to provide routine support for Thermacell’s internal operations, including the delivery and receipt of email or other internet-based communications;
- If we sell any or all of our business and/or our assets to a third party;
- Where we are legally required to disclose your Personal Data;
- or In order to establish, exercise or defend our legal rights.
6. Public Information.
We have public reviews on our Website. Any information you include in a review may be read, collected, and used by anyone. We have the right to use your comments, provided they will not include any Personal Data. If your Personal Data appears in our reviews and you want it removed, contact us at [email protected].
7. Data Retention For European Union Residents.
Upon your request, we will provide you with any of your Personal Data. Personal Data collected when you subscribe to company emails or other marketing communications will be retained for as long as you have consented to receiving our communications or until such time as you request that we cease storing your Personal Data. Personal Data collected when you register for a warranty will be retained for the entirety of the warranty period. Personal Data collected when you purchase a product will be collected for long as it is needed to fulfill our contractual commitments to you. We may also retain and use your information in order to comply with our legal obligations, resolve disputes and prevent abuse.
8. Third Party Links.
You may find links to third party websites on our Website. These websites may have their own privacy policies which you should review. Thermacell does not accept any responsibility or liability for third party websites or the privacy policies referenced therein.
Your Personal Data may also be shared with certain partners and apps available on the Shopify Platform (and subject to their privacy policies), including:
- Bronto: Provides email marketing (https://www.oracle.com/legal/privacy/index.html)
- CyberSource: Payment gateway for purchases (https://www.cybersource.com/privacy/)
- nChannel: Links Shopify and NetSuite together into a single framework for managing customer information and orders by transferring data (including Personal Data) from Shopify to NetSuite (https://www.nchannel.com/privacy-policy/)
- Product Filter & Search: Provides filter and search options to find products (https://boostcommerce.net/pages/privacy-policy)
- Script Editor: Allows for the creation of personalized customer experiences (https://www.shopify.com/legal/privacy)
- Shopify Flow: Allows for automated business processes (https://www.shopify.com/legal/privacy)
- WorldPay: Payment merchant for purchases (https://www.worldpay.com/uk/worldpay-privacy-notice#wpi-1)
Emails sent to Thermacell are hosted by RackSpace. Certain Personal Data collected by Thermacell may be stored on the RackSpace site in accordance with the RackSpace Privacy Statement and Notices, which can be found at https://www.rackspace.com/information/legal/privacycenter.
10. Controlling your Personal Data.
You may choose to restrict the collection or use of your Personal Data in the following ways:
- Whenever you are asked to fill in a form on the Website, refrain from opting in to having your Personal Data be used by anybody for direct marketing purposes; and
- If you have previously agreed to us using your Personal Data for direct marketing purposes or warranties, you may change your mind at any time by notifying us by email at [email protected] and we will erase it;
If you believe that any Personal Data we are holding on you is incorrect or incomplete, please email us at [email protected] We will promptly correct any Personal Data found to be incorrect.
If you have any questions or complaints about the use or limitation of use of your personal information, you may contact us by email at [email protected], or by using the contact details below:
In the European Union:
Outside of the European Union:
Thermacell Repellents, Inc.
26 Crosby Drive
Bedford, MA 01730
11. Other Information.
If you are a European Union Resident and have an unresolved privacy or personal information collection, use, or disclosure concern that we have not addressed satisfactorily, please contact the EU Data Protection Authorities. For more information on how to contact the EU Data Protection Authorities, please visit: http://ec.europa.eu/justice/article-29/structure/data-protection-authorities/index_en.htm.
12. Contacting Us.
13. Updating this statement.
14. User Generated Content Policy
Please read this policy carefully. It contains important terms that affect your legal rights.
To read User Generated Content policy, click HERE
Terms of Service
This website is operated by Thermacell Repellents, Inc.. Throughout the site, the terms “we”, “us” and “our” refer to Thermacell Repellents, Inc. Thermacell Repellents offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.
By visiting our site and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.
Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.
Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.
Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you.
1. Online Store Items
By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.
You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws).
You must not transmit any worms or viruses or any code of a destructive nature.
A breach or violation of any of the Terms will result in an immediate termination of your Services.
2. General Conditions
We reserve the right to refuse service to anyone for any reason at any time.
You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.
You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided, without express written permission by us.
The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.
Promotion or discount codes have no cash value.
3. Accuracy, Completeness and Timeliness of Information
We are not responsible if information made available on this site is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on this site is at your own risk.
This site may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.
4. Modifications To The Service And Prices
Prices for our products are subject to change without notice.
We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time.
We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.
5. Products and Services
Certain products or services may be available exclusively online through the website. These products or services may have limited quantities and are subject to return or exchange only according to our Return Policy.
We have made every effort to display as accurately as possible the colors and images of our products that appear at the store. We cannot guarantee that your computer monitor's display of any color will be accurate.
We reserve the right, but are not obligated, to limit the sales of our products or Services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services that we offer. All descriptions of products or product pricing are subject to change at anytime without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited.
We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.
6. Accuracy Of Billing And Account Information
We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors.
You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.
For more detail, please review our Returns Policy.
7. Optional Tools
We may provide you with access to third-party tools over which we neither monitor nor have any control nor input.
You acknowledge and agree that we provide access to such tools ”as is” and “as available” without any warranties, representations or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools.
Any use by you of optional tools offered through the site is entirely at your own risk and discretion and you should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider(s).
We may also, in the future, offer new services and/or features through the website (including, the release of new tools and resources). Such new features and/or services shall also be subject to these Terms of Service.
8. Third-Party Links
Certain content, products and services available via our Service may include materials from third-parties.
Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or services of third-parties.
We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third-party's policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party.
9. User Comments, Feedback And Other Submissions
If, at our request, you send certain specific submissions (for example contest entries) or without a request from us you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, 'comments'), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments.
We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion are unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these Terms of Service.
You agree that your comments will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your comments will not contain libelous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website. You may not use a false e-mail address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third-party.
10. Personal Information
11. Errors, Inaccuracies And Omissions
Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).
We undertake no obligation to update, amend or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website, should be taken to indicate that all information in the Service or on any related website has been modified or updated.
12. Prohibited Uses
In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.
13. Disclaimer Of Warranties; Limitation Of Liability
We do not guarantee, represent or warrant that your use of our service will be uninterrupted, timely, secure or error-free.
We do not warrant that the results that may be obtained from the use of the service will be accurate or reliable.
You agree that from time to time we may remove the service for indefinite periods of time or cancel the service at any time, without notice to you.
You expressly agree that your use of, or inability to use, the service is at your sole risk. The service and all products and services delivered to you through the service are (except as expressly stated by us) provided 'as is' and 'as available' for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.
In no case shall Thermacell Repellents, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.
You agree to indemnify, defend and hold harmless Thermacell Repellents and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third-party.
In the event that any provision of these Terms of Service is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service, such determination shall not affect the validity and enforceability of any other remaining provisions.
The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes.
These Terms of Service are effective unless and until terminated by either you or us. You may terminate these Terms of Service at any time by notifying us that you no longer wish to use our Services, or when you cease using our site.
If in our sole judgment you fail, or we suspect that you have failed, to comply with any term or provision of these Terms of Service, we also may terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination; and/or accordingly may deny you access to our Services (or any part thereof).
17. Entire Agreement
The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision.
These Terms of Service and any policies or operating rules posted by us on this site or in respect to The Service constitutes the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service).
Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.
18. Governing Law
These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of 26 Crosby Drive Bedford Massachusetts US 01730.
19. Changes To Terms Of Service
You can review the most current version of the Terms of Service at any time at this page.
We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.
20. Contact Information
Questions about the Terms of Service should be sent to us at [email protected].