App Failures

Wi-Fi Authentication failed: The Wi-Fi credentials provided are invalid. Restart the provisioning process and ensure the SSID and password are correct.

No bluetooth device found with the given prefix: Requires a Hub Reset

1. Confirm that the blue LED around the power button is off.
2. Press and hold the power button.
3. You’ll see five purple flashes, followed by a blue flash.
4. Release the button immediately when you see the blue flash.
5. The hub light will begin flashing—this is normal.
6. Wait until the flashing stops.
7. Once the hub powers down, leave it off.
8. Begin the onboarding process within 2 minutes.

User node mapping failed:

1. Unplug the hub from the power source.
2. Wait 30 seconds, then plug it back in.
3. The hub light will begin flashing—this is normal.
4. Wait until the flashing stops.
5. Once the hub powers down, leave it off.
6. Begin the onboarding process within 2 minutes.