This is Kerri Emery, Director of Consumer Services at Thermacell.
As Director of Consumer Services, we are so excited to provide great tools to allow for a seamless consumer service experience. Our updated website now includes live chat, chat bot, and a searchable knowledge base with a robust offering of FAQs and articles. We also started utilizing video calls which makes our resolutions even more efficient. Consumer Services is actively increasing our library of “how to use” and troubleshooting videos.
At Thermacell, consumer services are not just a department. Our support is a company mind-set and guiding principle in everything we do. Happy consumers are why we are in business. We love to listen to feedback so we can enhance your service experience on every interaction. No need to dread contacting customer service at Thermacell. Our consumer services team understands the importance of transparency, honesty, and quick and easy resolutions. You can always reach us directly by filling out this form for questions, comments, concerns or registration support.
Let your friends know how Thermacell can Unmosquito Your Life.
Categories: From The Leadership