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Where & How to Use

How do I light my Patio Shield?

Watch this helpful video to learn how to use your Patio Shield and discover other useful tips. Please note that due to environmental factors, your refill mat may change color sooner than the expected four hours. Continue using it until the full four-hour duration has passed.

What are the types of mosquitoes do Thermacell products repel?

Thermacell products repel against various species of mosquitoes. We have tested our product against the Western Africa, Asian Tiger, Yellow Fever, mosquitoes and found it to be effective against all of them. If traveling to regions where malaria is present, then we recommend speaking to your physician about malaria prophylaxis prior to leaving.

Can I use Thermacell in the rain?

Do not expose Thermacell appliances or mats to rain. Their effectiveness may be diminished. If your Thermacell device does gets wet, please ensure it is fully dry inside and out before your next use.

Can I use Thermacell in windy conditions?

In breezy weather, place the unit upwind of your location so that the repellent is carried by the wind into the area you want to protect. Thermacell may be less effective on very windy days, although mosquitoes aren't typically out when it is very windy.

Can I use Thermacell repellers indoors?

Thermacell products are for outdoor use only and should not be used in enclosed spaces. You should always follow label use instructions.

Can I use Thermacell products in high altitudes?

Our products have the following altitude limitations:

  1. The mat and fuel powered products products (Handhelds, Lanterns, Patio Shield) have an altitude limitation of 4,000 ft.
  2. The Backpacker product has an altitude limitation of 7,000 ft.
  3. The Rechargeable repellers (Radius, E55, EX55, E90 and E90X) have no altitude limitations.
  4. LIV Smart Repellent System has no altitude limitations.

We hope this helps answer your question, please feel free to contact us if you have any further questions.

Can you leave your E-ZoneGuard Rechargeable Repellers outside?

 

 
The Thermacell E-ZoneGuard Rechargeable Battery-Powered Repeller is designed to be durable and withstand typical outdoor conditions. However, like most electronic devices, we do not recommend leaving it outdoors during rain or other severe weather conditions. For optimal performance and longevity, it is best to bring the device indoors when not in use or when inclement weather is expected. This helps protect the repeller and ensures it continues to operate effectively.

How do you best use the Fuel-ZoneGuard Repeller in colder temperatures?

For best results with Fuel-ZoneGuard Repeller in weather between 40 and 50 degrees Fahrenheit, elevate the top of the appliance (end with view hole) one inch while operating so appliance is at a tilt.

How long does it take for the Fuel-ZoneGuard Repellers to start working?

Once turned on, your Thermacell product will take 10 to 15 minutes to reach maximum effectiveness.

How do I know if my Fuel-ZoneGuard Repeller is on?

An orange glow in the view-finder, often on the top of the device, or the side indicates that Fuel-ZoneGuard Repeller is on.

Why won't my Thermacell Fuel-ZoneGuard Repeller light?

We understand you are having some lighting issues with your device. Please try the following troubleshooting steps:

  1. Ensure fuel cartridge is full.
  2. Tightly screw the fuel cartridge into the fuel port.
  3. Turn to the on position and wait 10 seconds for gas to flow.
  4. Repeatedly click the start button (you should hear clicking noise).
  5. Check the view hole window to see if the orange glow is present.
  6. Make sure nothing is covering the grill of the device.
  7. If the above does not work.  Please turn your repeller onto the on position wait 4 minutes and then press, click the igniting button to see it the repeller will light. 

If the troubleshooting steps do not work, please reach out to our consumer support team at Contact Us so we can review other options. 

Thank you.

What Is Thermacell Doing to Support Sustainability and Reduce Its Environmental Impact?

Thermacell cares about sustainability and we are continually striving to reduce our environmental impact. Currently, all new packaging is created with 80-100% post-consumer content and repellent cartridges in our rechargeable platform uses 68% less plastic on a per hour basis compared to earlier products. This is a great start, but we realize we still have some work to do to reach our sustainability goal.