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PRODUCT SUPPORT
Refills / Mat
Product Guides & Videos
Fuel cartridge refills product guide
You can find the product guide here.
Backpacker Mats Refill Guide
Click here for the Backpacker Mats Refill guide.
Earth Scent Refill Product Guide
You can find the guide here.
Max Life Refill Product Guide
You can find the guide here.
Troubleshooting
What do I do if my rechargeable refill leaks?
If your rechargeable refill leaks, please wipe off any repellent residue with a cloth or paper towel from the repeller. The refill should still be good to use in your repeller.
Why did my mats turn white too soon?
The MATS have two chemicals on them. the first chemical is the repellent. The second chemical is a timed released blue dye. The blue dye, can fade in some cases in a short period of time, but the repellent remains on the MAT for the full 3-4 hours. Our testing shows that after 4 hours, 25% is still on the mat.You can leave the Mats in even if they turn white a bit sooner than you expected. The environment can cause this to happen as well: heat, humidity, wind. and altitude. We recommend just leaving them in for the full 3-4 hours even if they seem to be turning white. if you have any other questions, please feel free to contact us. Thank you,
Why is my mat discolored?
It is normal for a used mat to be dark brown on the bottom and almost white on the top