LIV

LIV is powerful technology - made simple.  By following our straight forward process, installation is clean and efficient, set up is seamless and you will be mosquito free in no time.

• System Overview - What You Have, What it Does and What Matters Most
• Plan the Coverage Area - Decide What You're Protecting and Where
• Configure the System - Match the System to the Plan
• Install the Hardware - Build It
• Activate and Validate - Make Sure it Works

Survey Your Space

• Identify the areas you want to protect and where the hub can be mounted
• Confirm optimal repeller placement based on seating, power and WIFI access

Layout Repellers

• Repellers go in one direction starting from the hub. Repellers cannot split directions, nor do they circle back to complete a circuit.
• Place repellers on the ground where they will be installed
• Measure distances between repellers and from the first repeller to the hub
• Each hub can support up to five repellers

Create a Perimeter

• Build a perimeter around the spaces people use most
• Space repellers no more than 20 feet apart
• Place repellers within 10 feet of seating and gathering areas for best protection

Depending on your installation and selected hardware, follow the appropriate step below to attach a repeller.

Standard Mount - Decks, Railings and Flat Wood Surface

• Secure the mount directly to the surface using deck screws
• Route cables through the cutout in the mount
• Slide the repeller onto the mount until it clicks into place

Ground Stake - Lawns, Garden Beds and Mulch Areas

• Push stake in by hand until just above ground level (Do not use a hammer or mallet)
• Twist the standard mount onto the stake until finger-tight
• Align push tabs and pass pigtail connectors through cutouts
• Slide the repeller onto the mount until it clicks
   

Hardscape Base - For Stone, Pavers, Decking, or Other Hard Surfaces Where Drilling is Not Desired

• Twist the standard mount into the threaded center of the base
• Pass pigtail connectors through the bottom of the base
• Slide the repeller onto the mount until it clicks
• Place base on surface, ensuring cables sit in the edge cutout

Side Mount - For Decks and Vertical Hard Services

• Position the side mount and mark hole locations
• Pre-drill two holes and secure side mount with appropriate screws
• Twist the standard mount onto the side mount
• Route cables through cutouts and install the repeller
• Secure cables with a zip tie.

Start at the hub

• Connect one end of a 24-ft cable to the hub
• Thread finger-tight only (do not over-tighten)
• Do not plug in the hub yet

Connect the first repeller

• Connect the other end of the cable to the first repeller pigtail

Continue the chain

• Connect each repeller to the previous one in the chain
• Route cables where they will be secured later
• Keep cables unburied for now

Finish the chain

• Place the terminator on the final repeller at the end of the longest chain

Finish your installation by routing and securing your cables to prevent damage, avoid tripping hazards, and provide a professionally installed appearance.

Ensure the device is connected to a 2.4 Ghz network. The LIV+ 2 App only works on 2.4 Ghz networks.

1.  Sign Up for an Account
    
   1. Select Sign up at the top of the screen.
   2. Enter the information as prompted and select the checkmark at the bottom of the page when done entering and select "register".
   3. You will be sent to the Verification page. Wait for the email sent with the verification code, then enter the code. Select Verify.

 2. Select "Add System"

3.  Select "Set Up WiFi" 

 

4.  Aim camera at the QR Code

5.  Select your WiFi, Enter Password, and Select"start"

6.   Wait for the Checklist to complete

7.  Enter Name of the Hub and Select "Done"  
 

If you are still having issues, reach out to the appropriate support department:L

If you purchased your system via a Pro:  jcash@thermacell.net

If you purchased your system via www.thermacell.com:  customerservice@thermacell.com

Survey Your Space

• Identify the areas you want to protect and where the hub can be mounted
• Confirm optimal repeller placement based on seating, power and WIFI access

Layout Repellers

• Repellers go in one direction starting from the hub. Repellers cannot split directions, nor do they circle back to complete a circuit.
• Place repellers on the ground where they will be installed
• Measure distances between repellers and from the first repeller to the hub
• Each hub can support up to five repellers

Create a Perimeter

• Build a perimeter around the spaces people use most
• Space repellers no more than 20 feet apart
• Place repellers within 10 feet of seating and gathering areas for best protection

Depending on your installation and selected hardware, follow the appropriate step below to attach a repeller.

Standard Mount - Decks, Railings and Flat Wood Surface

• Secure the mount directly to the surface using deck screws
• Route cables through the cutout in the mount
• Slide the repeller onto the mount until it clicks into place

Ground Stake - Lawns, Garden Beds and Mulch Areas

• Push stake in by hand until just above ground level (Do not use a hammer or mallet)
• Twist the standard mount onto the stake until finger-tight
• Align push tabs and pass pigtail connectors through cutouts
• Slide the repeller onto the mount until it clicks
   

Hardscape Base - For Stone, Pavers, Decking, or Other Hard Surfaces Where Drilling is Not Desired

• Twist the standard mount into the threaded center of the base
• Pass pigtail connectors through the bottom of the base
• Slide the repeller onto the mount until it clicks
• Place base on surface, ensuring cables sit in the edge cutout

Side Mount - For Decks and Vertical Hard Services

• Position the side mount and mark hole locations
• Pre-drill two holes and secure side mount with appropriate screws
• Twist the standard mount onto the side mount
• Route cables through cutouts and install the repeller
• Secure cables with a zip tie.

Start at the hub

• Connect one end of a 24-ft cable to the hub
• Thread finger-tight only (do not over-tighten)
• Do not plug in the hub yet

Connect the first repeller

• Connect the other end of the cable to the first repeller pigtail

Continue the chain

• Connect each repeller to the previous one in the chain
• Route cables where they will be secured later
• Keep cables unburied for now

Finish the chain

• Place the terminator on the final repeller at the end of the longest chain

Finish your installation by routing and securing your cables to prevent damage, avoid tripping hazards, and provide a professionally installed appearance.

Ensure the device is connected to a 2.4 Ghz network. The LIV+ 2 App only works on 2.4 Ghz networks.

1.  Sign Up for an Account
    
   1. Select Sign up at the top of the screen.
   2. Enter the information as prompted and select the checkmark at the bottom of the page when done entering and select "register".
   3. You will be sent to the Verification page. Wait for the email sent with the verification code, then enter the code. Select Verify.

 2. Select "Add System"

3.  Select "Set Up WiFi" 

 

4.  Aim camera at the QR Code

5.  Select your WiFi, Enter Password, and Select"start"

6.   Wait for the Checklist to complete

7.  Enter Name of the Hub and Select "Done"  
 

If you are still having issues, reach out to the appropriate support department:L

If you purchased your system via a Pro:  jcash@thermacell.net

If you purchased your system via www.thermacell.com:  customerservice@thermacell.com

If you are having issues connection to the WiFi, please try the following steps:

Ensure you are connected to a 2.4 Ghz network and using the correct password.  

Ensure the WiFi strength is strong enough to support onboarding by checking the hub WiFi strength from the hub mounting location:

Hold and press the Hub power button for 3 seconds and let go.

▪ Green = Good
▪ Yellow = OK
▪ Red = Bad

If WiFi is Ok or Bad, you may need to contact your internet service provider for additional options.

Check the security settings

LIV works with WPA2 encryption types.

Move the hub closer to the router

Sometimes bringing the hub closer to the router will solve connection issues.  Once connected, move the hub back to the final mounting location.

If you are having issues connection to the WiFi, please try the following steps:

Ensure you are connected to a 2.4 Ghz network and using the correct password.  

Ensure the WiFi strength is strong enough to support onboarding by checking the hub WiFi strength from the hub mounting location:

Hold and press the Hub power button for 3 seconds and let go.

▪ Green = Good
▪ Yellow = OK
▪ Red = Bad

If WiFi is Ok or Bad, you may need to contact your internet service provider for additional options.

Check the security settings

LIV works with WPA2 encryption types.

Move the hub closer to the router

Sometimes bringing the hub closer to the router will solve connection issues.  Once connected, move the hub back to the final mounting location.