Shipping

All products are shipped via UPS Ground or UPS SurePost to the 48 contiguous United States.

Orders received by 1 p.m. EST are typically shipped out on the same day. Orders received after 1 p.m. EST are typically shipped the next business day. You will usually receive your goods within 2-6 business days of ordering depending on your location.

If you need product sooner than UPS Ground shipping can provide, use the WHERE TO BUY tool to find a retail location near you.

Thermacell® does not ship products to any PO Boxes, Hawaii, Alaska, Puerto Rico, or Canada. However, Thermacell products are available at a variety of retailers. Use the WHERE TO BUY tool to find a retailer near you.

Select Thermacell products contain Lithium batteries.  View UN 38.3 battery information for Radius and MR450.

Warranty

All Thermacell® products have a limited warranty. Our fuel-powered repellers carry a 1-year warranty and our battery-powered repellers carry a 2-year warranty.  If you register your product online, we will extend your warranty by one (1) year.  We stand behind our products and will replace any malfunctioning repeller, lantern, torch or accessory while it is still under this warranty. For specific warranty information and the registration form please view our warranty page.

Refund Requests

You may return items within 60 days of purchase for credit if you are not 100% satisfied. To request a refund, please call Customer Service at 1-866-753-3837. Our agents will gladly assist you.  A copy of your receipt and a picture of your product will be required.  Thermacell reserves the right to request product back before a refund is issued.

We are unable to refund shipping/handling or sales tax.  

Product Exchange Requests

We stand behind our products and will replace any malfunctioning repeller, lantern, torch or accessory while it is still under warranty. If you feel your product is not working as designed, please call Customer Service at 1-866-753-3837. Our agents will gladly assist you.  A copy of your receipt and a picture of your product is required before a product exchange can be processed. Thermacell reserves the right to request product back before an exchange is shipped.

Customers returning items for exchange will be billed or credited the difference and will also be charged the new shipping and handling costs if applicable.

Before Making a Return

Before returning any fuel-powered Mosquito Repellent Repeller, try changing the fuel cartridge(s) to ensure the problem is with the device and not the cartridge. Next, turn the on/off switch to the on position and let the gas flow for 2 minutes before hitting the start button. This will clean out the repeller and often corrects the problem.

Order Cancellations

Orders may be cancelled before they are shipped. Once shipped, customers must accept the delivery and then return the product to Thermacell. Shipping and handling will not be refunded.

Questions

Questions? Email customerservice@thermacell.net or call toll free 1-866-753-3837.