Two Bulk Cartridges
 

FREQUENTLY ASKED QUESTIONS

Can I take my Thermacell on a plane?
How long after I order should I expect to receive my Thermacell?
I turned the 'on/off' switch to 'on', why won't my unit get hot?
How hot does my curling Thermacell get?
How long does my Thermacell take to heat up?
Can I use hair spray or similar products with my Thermacell?
How do I clean my Thermacell?
Can you ship to Canada or another country?
Why can't you ship to Hawaii or Alaska?

Can I take my Thermacell on a plane?
It is perfectly safe and legal to carry your ThermaCELL curling iron on a plane. The International Airlines Transport Assoc. (IATA) rules (paragraph 2.3.5.9) allow one butane curling iron per passenger in carry on or checked baggage. The only stipulations are that you do not use it during the flight, that it is in its case during the flight and that you do not carry spare cartridges. Hence, one curler with one cartridge attached to make a complete curling iron unit may be carried as mentioned above. It is not permitted to carry cartridges or refills that are not part of a curling iron.

Changes in cabin pressure during flight will not effect ThermaCELL cartridges. They are manufactured and tested to meet ASTM (American Society For Testing and Materials) standards for pressure vessels of this type and size. They can withstand many times the normal butane pressure.

In an airplane, both the passenger and the baggage compartments are pressurized so that the apparent altitude within is no more than 7,000 feet. This is so you will be comfortable and not need oxygen even though the plane may be cruising at 30,000 to 40,000 feet. So there is a very modest pressure reduction in flight. No problem for a ThermaCELL cartridge. A ThermaCELL cartridge could easily withstand a complete vacuum without bursting.

How long after I order should I expect to receive my Thermacell?
We ship out all orders received by 2 p.m. on the same day; otherwise we will ship the next business day. Usually you will receive your goods within 3-4 business days of ordering.

I turned the 'on/off' switch to 'on', why won't my unit get hot?
In addition to pushing the 'on/off' button to 'on' you must press the ignition button (which is probably pink or the same color as the carrying case) upward to ignite the unit. Please refer to a copy of the instructions.

How hot does my curling Thermacell get?
Different model curling irons and straighteners have different range of temperatures, generally Thermacell products will be range 130 and 180 degrees Celsius.

How long does my Thermacell take to heat up?
Your Thermacell should reach curling/straightening temperature within 3-10 minutes. The compact curling iron will heat up in 3 minutes while our full size straightener can take as long as 10 minutes to reach maximum temperature. 

Can I use hair spray or similar products with my Thermacell?
We do not recommend the use of hair products in conjunction with Thermacell (or any curling/straightening iron). If you do use hair spray it is recommended that you do not apply directly to the unit.

How do I clean my Thermacell?
For best results clean the barrel with rubbing alcohol or the like.

Can you ship to Canada or another country?
While we cannot ship outside the U.S. you can find Thermacell in retail stores around the world. Please contact Thermacell.com directly for information on a particular country.

Why can't you ship to Hawaii or Alaska?
We ship all our products via U.P.S. Ground service. The cost of shipping butane products by air is prohibitively expensive. Unfortunately this means we cannot ship directly to Hawaii or Alaska. However you should be able to find Thermacell products at a variety of local retailers in these two states. In addition you can contact our Hawaiian distributor at:

Contact: Hank Challacombe
Company name: Henry Lamond Company, Ltd. 
Phone: 808-455-6648 

Address:
96-1361 Waihona St.
Pearl City HI 96782 

Email: [email protected]


 
   

   
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